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Congic Privacy Policy

Effective Date: February 5th, 2025

1. Introduction

Congic ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you use our TakeCost application ("TakeCost" or "the Application") and related services. By using TakeCost, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

a. Information You Provide to Us

  • Account Information: When you create an account on TakeCost, we collect your name, email address, and other information you provide. Passwords are not stored on our servers; we use Firebase for authentication, which manages your login credentials securely on our behalf.
  • Payment Information: If you purchase a subscription or services, payments are processed by third-party payment processors. We do not store financial data, such as credit card details, on our servers.

b. Information We Collect Automatically

  • Usage Information: Details about your interactions with TakeCost, such as features used, time spent, and pages viewed.
  • Device Information: Includes IP address, browser type, operating system, and device identifiers.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to personalize your experience and track your activity on TakeCost. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve TakeCost.
  • Process transactions and send you confirmations.
  • Respond to your comments, questions, and requests.
  • Send administrative and promotional communications.
  • Monitor and analyze trends, usage, and activities in connection with TakeCost.
  • Enhance AI-driven features within TakeCost for better accuracy and efficiency.

4. Use of AI for Service Improvement

We may use anonymized user-generated content, such as drawings and design data, to enhance our AI-driven features in TakeCost. We take commercially reasonable steps to anonymize data before using it for AI training. This process ensures privacy and security while improving accuracy and efficiency for all users.

5. Sharing Your Information

We do not sell your personal information. However, we may share it with:

  • Service Providers: Third parties that perform services on our behalf, such as payment processors, hosting providers, and analytics services. These providers are contractually required to protect your data.
  • Legal Compliance: We may disclose information if required by law, regulation, or legal process.

6. Payment Processing and Security

We use third-party payment processors to handle all transactions securely. No financial data, such as credit card details, is stored on our servers. Payment providers adhere to industry security standards to protect your information.

7. Data Retention

We retain your information as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights and Choices

Depending on your location, you may have rights under applicable data protection laws, including:

  • The right to access, update, or delete your personal information.
  • The right to opt out of certain data processing activities, such as marketing communications.
  • The right to request a copy of the data we hold about you.

To exercise these rights, please contact us at contact@congic.com.

9. Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no security measures are completely foolproof, and we cannot guarantee absolute security.

10. Refund Policy

Refunds are handled in accordance with our Terms of Service:

  • You may cancel your subscription at any time, but you must complete the current billing month before cancellation takes effect.
  • Any remaining balance for unused time after the billing month will be refunded.
  • Refunds can be requested to be issued to your original payment method or point of purchase.
  • If you upgrade to a higher-tier plan, your previous payment will be pro-rated and applied toward the new plan.
  • If you downgrade to a lower-tier plan, a pro-rated credit will be applied to your account for future payments.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If changes are significant, we will provide notice through TakeCost or via email. Your continued use of TakeCost after updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: contact@congic.com
  • Address: 71 Marycroft Ave #28, Woodbridge, Ontario, Canada L4L 5Y6